I shared this story with a couple of associates last night and both said I should blog about it....
Performance Management Blog
Ideas on People and Performance, Team Building, Motivation and Innovation
Nothing Made Sense – Charter Spectrum Customer Service
I was not intending to blog again today. But this is insane! And I have to vent about customer...
Monday Morning Square Wheels and other thoughts
Here is our new framework for considering how things really seem to work in most organizations,...
What is Negative Reinforcement, a Square Wheels Innovation Framework
The key point here is that removing Square Wheels has widespread, natural systemic reinforcing...
It’s about Perspective Opportunity, People!
Perception. Breakfast of Champions. Or some such thing. Stepping back from the wagon to look for...
Choose Rolling over Rocking
Below are two images that represents one of those simple contemplation ideas or thoughts on life,...
A Certificate of Achievement from Drumpf University
Well, I read an article today about giving those people who enrolled and who paid for their...
Thrive Global – and a message for Supervisors everywhere
It was interesting to read Arianna Huffington's post, "Welcome to Thrive Global." As I read her...
Involve. Engage. Motivate. The Supervisor!
The leverage point is the Supervisor for most things that are not systemic. So, since I was...
Engagement. Motivation. Innovation. The Critical Importance of Supervisors
WHO in your management team has the absolute most impact on profits? Please do not delude yourself...
What is it with “Engagement?” Why can’t we drive it forward More Better Faster?
I was shocked and amazed to see, after we have spent billions of dollars on surveys and...
Square Wheels, Dr. Seuss and “suck” or “muck?”
As we develop more and more thoughts on The Square Wheels Project, our course to teach...