Some thoughts of mine on how I work around some of the issues of managing and leading change. One...
empowerment
Some Punchlines on “Teaching The Caterpillar to Fly!”
For nearly 20 years, I have been playing with this theme of caterpillars, butterflies and change...
Marketing, Customer Service and People
One of my friends in India emailed me this morning, asking me for my thoughts about why companies...
Best Square Wheels Answers
Joan had asked me to do some writing around using Square Wheels® for some marketing videos,...
The Elephant in the Room – Line Managers are the Trainers (All others fail)
More and more, I am convinced that the KEY training people in organizations do not reside in the...
In The Beginning – Thoughts on strategies and motivation
I am just back from a great trip to India, part of which focused on themes of strategy...
Dis-Un-Empowered Government Employee – Scott to the rescue of the citizens!
If it were not so sad, it would be funny. With a friend and parking in an Asheville, NC downtown...
Empowerment, disempowerment, un-empowerment, and Dis-UN-empowerment
I've been playing with the notion of empowerment for a long time. Heck, my first speech on this...
Improving Service Profitability by Engaging Employees
Service Sells. It is as simple as that. A 2009 Gallup study found that organizations with...